Kayıt
18 Ağustos 2007
Mesajlar
4.875
Beğeniler
0
Beyler server'a rollback atılması için ticket attım onlarda bana cevap yazdı

Thank you for contacting the Knight Online Customer Support regarding your compromised account. After gathering feedback from our community we are moving forward with offering investigations on compromised accounts if we are able to verify the loss. Due to the sensitive nature of these investigations they will take extended amount of time to receive a response.



Please make certain that you do not submit a ticket from your compromised account as you will be providing sensitive information that could be compromised. Please create a new account and submit a new ticket with all the information below. Any multiple tickets will be closed out and will only slow down all investigations.



Please include all of the following information in order to move forward with your investigation:

� Date of Compromise
� Server(s)
� Character(s) / Account ID
� At least 1 item from your character(s) you have noticed missing
� We will need both accurate, and complete, payment information for the past 6 months.
o The last 4 digits of the credit cards
o Your K-ESN account numbers
o Click and Buy 9 digit customer IDs
� New Password (8-10 Characters long)
� New Secret Question and Answers (For a list of questions: https://www.gamersfirst.com/register/)
� New Seal/Unseal Password (8 digits long)



As a specialist takes a look at your account restoration, please note that doing the investigation does not confirm a partial or a full restoration. We will not be restoring any levels or nation points lost in the event that we do go forward with your restoration (partial or full).



We apologize again for any inconvenience this may have caused and appreciate your patience and understanding. Should you require any further assistance then please feel free to submit another ticket. Thank you again for contacting us. We hope you continue to enjoy your experience in Knight Online!



Regards,

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